Privacy Policy

Effective Date:

20 October 2024

EcomGrowthOS ("we," "us," "our") is committed to protecting the privacy of our customers and users, particularly when it comes to your personal data and communication preferences, including A2P (Application-to-Person) messaging services. This Privacy Policy outlines the types of personal information we collect, how we use it, including for A2P messaging, and the rights you have regarding your personal data. By using our website and services, including SMS and other messaging services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information to provide our services effectively and ensure compliance with A2P messaging guidelines. The types of information we collect include:

a. Information You Provide Directly

Account Information: Name, email address, phone number, billing and payment information.Service Details: Any information provided when purchasing or using our services.Messaging Consent Data: Consent provided for receiving A2P messages, such as SMS/MMS, including phone numbers and the opt-in method.Correspondence: Records of your communication with us, including inquiries, customer support, and other interactions.

b. Information Collected Automatically

Device and Usage Data: IP address, browser type, operating system, referring URLs, pages visited, and time spent on our website.Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our site and track usage data for analytics.

2. How We Use Your Information

We use the information we collect for the following purposes:

a. To Provide Services and Communication:

SMS/MMS A2P Messaging: We use your phone number to send SMS or MMS messages related to your account, including marketing messages, service updates, and reminders. Consent is obtained prior to sending A2P messages.Transactional Communications: We may send service-related or transactional messages (e.g., appointment confirmations, payment notifications) to your mobile device.Marketing and Promotional Messages: With your explicit consent, we may send marketing messages related to new features, services, or promotions.

b. To Improve Our Services:

Analyzing usage patterns and user feedback to enhance and optimize our offerings.

c. Legal Compliance:

To comply with legal obligations or respond to legal requests, such as protecting our rights or fulfilling tax obligations.

3. A2P Messaging Compliance

EcomGrowthOS complies with industry standards and regulations for A2P messaging. We implement the following measures to ensure compliance:

Consent: We only send marketing SMS/MMS messages to users who have opted in by providing explicit consent via online forms, text-to-join programs, or other clear opt-in methods.Opt-Out Mechanism: You can opt out of receiving A2P marketing messages at any time by replying "STOP" to any SMS message, or by contacting us directly. Opting out will prevent future marketing messages but may not apply to transactional or service-related communications.Message Frequency and Content: At the point of opt-in, we will inform you about the types of messages you will receive and their frequency. Marketing messages may include promotions, service updates, or event information.Data Retention and Protection: Consent records, mobile phone numbers, and messaging data are stored securely and used in compliance with data protection laws.

4. Sharing Your Information

We may share your information in the following circumstances:

With Service Providers: We may share information with third-party service providers who assist us with website hosting, data processing, payment processing, and A2P messaging.Legal Requirements: If required by law, we may disclose your personal information to government authorities or legal entities.Business Transfers: In the event of a merger, acquisition, or sale of our business, your data may be transferred as part of the transaction.

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction: You can request access to or correction of your personal data at any time.Data Portability: You may request a copy of your data in a portable format.Opt-Out of Messaging: You can opt out of receiving marketing messages by replying "STOP" to any message or by contacting us directly. This opt-out does not apply to transactional or service-related communications.Deletion: You can request that we delete your personal data, subject to certain legal obligations.

6. Security of Your Information

We take reasonable measures to protect your personal information, including data used in A2P messaging, from unauthorized access, disclosure, alteration, or destruction. However, no security measure is completely foolproof, and we cannot guarantee the absolute security of your data.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our services, including A2P messaging, are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that a child under 18 has provided us with personal data, we will promptly delete such information.

9. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your browsing experience, improve our services, and analyze website traffic. Cookies are small files that are stored on your device that help us remember your preferences and activity. You can control cookie settings through your browser, but disabling cookies may impact your user experience.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws, particularly A2P messaging compliance. We will notify you of any material changes by updating the "Effective Date" at the top of this policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, our A2P messaging practices, or how we handle your personal data, please contact us at:

[email protected]